UX Case Study  /  2023 – 2026

thetheo
show.com

A multi-disciplinary artist rebuilding his digital world from scratch — and what three years of deliberate construction taught me about designing for Truth instead of palatability.

Role
Designer / Developer / Researcher
Timeline
March 2023 — February 2026
Platform
Shopify / Custom Code
Outcome
Debuted February 2026
Debuted February 2026
thetheo
show.com
Shop  /  Index  /  Movies  /  Albums

A site that
looked good
but felt wrong.

"I never earned a job by applying for it. It had always come from the work I created."

When I first built thetheoshow.com, I was attempting to share the array of works I had been a part of. I wanted to offer products and designs and release the occasional podcast. I didn't know who the audience was — I was vaguely aware that they were individuals who had followed my career from the start, but I was not ready to admit that.

I refrained. I put client work at the forefront assuming that would get me work. But I never earned a job by applying for one. It had always come from the work I created. The site was optimized for a user behavior that didn't reflect reality.

Out of key.
All systems
weren't a go.

The site looked good. My audience made purchases. But internally I was unsatisfied. I felt out of key — one element was there but a core element felt missing. I did it right, but it didn't need right. It needed something more.

The technical fragmentation made it worse. Cargo for the site. Shopify for the store. Substack for the blog. Three separate user experiences pretending to be one. Every redirect was a moment where a user could drop off, lose context, or simply feel the seam. My work has always been intent, urgent — but oddly, very effortless. The site didn't feel that way.

"I felt out of key. All systems weren't a go. One element was there but a core element felt missing."
2023 — Original Build
Three platforms. No center.
Cargo handled the site. Shopify held the store and user data. Substack ran the blog. Each redirect created friction — and fragmented the audience across systems that couldn't talk to each other.
The Recognition
Looking good. Feeling wrong.
Purchases were happening. The site was functional. But the early seeds of ingenuity, the raw creative energy, the passion — those elements were missing. A good website. But not a true one.
The Decision
Build the world I wanted.
Closed Cargo. Stopped exporting to Substack. Imported all users into Shopify to properly track data, purchases, and interactions in one place. Then rebuilt — alone, in code, from scratch.

Amazon as
a reference.
Not an aesthetic.

I examined websites at random — how my experience as a user felt. I explored multiform companies that worked in multiple silos and large catalogs and studied how they built their UX. Often creative people make very complex websites. I took Amazon's robust website as a structural reference: how do you simply lay out the silos for what a person is looking to see?

The principle I extracted was simple: everything accessible with one click. You didn't have to know about Cereal & Such to click a link. You could simply click "Accessories" and stumble upon a cereal box. Your curiosity allowed for discovery. And that would fuel other possible discoveries.

"I didn't have the words to give to a developer. But I knew internally — based on my own direct experience — what was needed."
Observation 01
Users as the benchmark
Rather than looking at other artist sites, I looked at how I felt as a user navigating large, multi-category platforms. The benchmark was my own experience of effortlessness.
Observation 02
Curiosity as navigation
Explicit labels create expectations. Neutral labels invite exploration. A user who clicks "Accessories" without prejudice and finds a cereal box has been given something better than a product page — a discovery.
Observation 03
The knowledge was internal
No developer could build this — not because of cost or time, but because the brief was decades of lived visual experience. The only way to execute it was to build it myself.

The Index
as axis.

"I never wanted to make myself the face. But acknowledging that truth made everything more seamless and direct."

When I stripped the site to its bare essentials, I allowed the vast years of work and experience to flood in. This skeleton of select projects began to flourish with deep, rich history — not preferred collaborations and brand partnerships, but all the little details. The minute things that, when looking back, are pretty magical.

The menu reads: Shop / Index / Movies / Albums. The Index felt like the axis for all of it — film, music, design. It was where all works converged. Not announced and not neatly categorized into a portfolio. Just as it is.

It was during that process that something became clear: I could not deny my history or work, no matter the hire or not. The site, while bearing my name and face, is not about me — it is about the pursuit. What compels a person to follow a path of independence like this? What drives him? That is the real magic. And the Index is where that magic lives.

The final navigation structure — four entry points, everything one click away.

01
Shop
  • Apparel
  • Accessories
  • Music
  • Reading
02
Index
  • Design
  • Film
  • All works converge
03
Movies
  • Film appearances
  • Directed works
04
Albums
  • Discography
  • Collaborations
3yr In Development
1 Click to Anything
Disciplines. One Index.

Designing for
truth, not
palatability.

I never called this a UX project while I constructed it. But every decision — consolidating three platforms into one, building it myself because of the knowledge I carried, organizing the navigation around curiosity rather than convention — reflects how I naturally approach problems.

The site that existed before wasn't wrong. It was just designed for an audience I imagined rather than the one that exists. When I designed with Truth at the forefront the architecture resolved itself. The Index became self-evident.

"I had to not act like I didn't know what I knew I knew deep inside."
Takeaway 01
Design for your actual user
I was designing for clients I wanted rather than the audience I had. When I acknowledged who was actually there, the site became honest — and far more effective.
Takeaway 02
Fragmentation is a UX problem
Three platforms pretending to be one experience creates invisible friction. Consolidating everything into one system wasn't a technical decision — it was an experience decision.
Takeaway 03
Curiosity is a navigation mechanic
Neutral labels invite exploration. A user who discovers something on their own terms has a deeper relationship to it than one who was directed there. Design for the stumble.